1. Company Data & Contact
Owner / Administrator: BoberDober Sp. z o.o., ul. Władysława Pytlasińskiego 16/13, 00-777 Warsaw, Poland,
KRS: 0001200590, NIP: 5214137182, REGON: 54301908000000,
tel.: +48 730 030 747, e-mail: info@boberdober.pl
(hereinafter “Portal” or “Administrator”).
2. Definitions
Portal – website https://boberdober.pl and related subdomains, APIs, mobile apps and communication channels.
Client – any natural person (≥18), legal person or organizational unit that placed an Order.
Service Provider / Subcontractor – external entity cooperating with the Portal to perform the Order.
Order – Client’s offer to perform cleaning works placed via form, e‑mail, phone, Messenger, API or other channel provided by the Portal.
Price – gross amount in PLN unless another currency is explicitly chosen (EUR, USD, GBP) — conversion per NBP average rate of the day preceding invoice issue.
Voucher/Gift Card – electronic payment instrument valid 12 months from purchase; non-exchangeable for cash and non-refundable.
Sandbox – demonstration mode with simulated payments; no actual cleaning services are performed.
3. Scope & Form of Service
a) The Portal intermediates agreements between Client and Service Provider and provides IT services (platform, payments, support, VAT invoices).
b) Cleaning service is provided only within Poland, within areas defined on the Portal map.
c) Orders accepted 24/7; execution possible 7 days a week, 6:00–22:00 local time.
d) Minimum single Order duration: 1h; maximum: 12h per day for one Service Provider.
e) The Portal may verify Client’s data by phone or visit before acceptance.
4. Prices, Discounts, Currencies, Taxes
a) Prices displayed with precision to 0.01 PLN (or 0.01 of other currency).
b) Promotions/discount codes do not stack unless stated otherwise.
c) In case of an obvious mistake, the Portal may cancel the Order and refund full payment.
d) Card payments are processed by Przelewy24; Client accepts rules: https://www.przelewy24.pl
e) Tips are not included in the Price and are voluntary.
5. Payments, Charge‑back, Invoices
a) Cash payment is made immediately before service start.
b) Electronic payment = prepayment; no payment = no execution.
c) Refunds only before service start; if cancelled after start — a fee per sec. 4d applies.
d) VAT invoice is issued by the Portal on behalf of the Service Provider (power of attorney granted beforehand).
e) In charge‑back/dispute, Client must provide documentation; otherwise the Portal may pursue claims.
6. Cancellation, Change, Force Majeure
a) Client may cancel no later than 4h before planned start (Mon–Fri 8:00–20:00, Sat–Sun 8:00–19:00).
b) Change of date/service ≤ 18h before new date; price differences settled with correction.
c) For cycles (monthly/weekly) payment in advance; early cancellation — refund recalculated without discount.
d) The Portal may withdraw in case of force majeure, wrong data, provider unavailability, missing technical conditions, or denied access.
e) Client may cancel by phone (+48 730 030 747) or via e‑mail (info@boberdober.pl).
7. Complaints, Quality Guarantee, Damages
a) Complaints: info@boberdober.pl or registered address.
b) Consideration time: 14 days. Quality — report ≤ 12h after execution; damages — ≤ 3 days (hidden defects — ≤ 7 days with causal proof).
c) Max compensation: 10× Order price; for intentional fault of Service Provider — unlimited.
d) The Portal is not liable for damages resulting from Client’s misuse/storage of chemicals or for items left (cash, jewelry, documents).
8. Portal Liability, Exclusions, SLA
a) No liability for non‑performance/improper performance due to force majeure.
b) No liability e.g. for display errors, communication delays, viruses, line failures, hacker actions, wrong address.
c) The Portal is not a party to the cleaning agreement — it is responsible for intermediation and platform only.
d) Platform availability (SLA): 99% monthly, excluding planned maintenance (announced min. 24h in advance).
9. Service Providers (Subcontractors)
a) Sole traders (incl. unregistered) or legal persons; cooperation under service contracts.
b) They are solely responsible for performance, quality, damages, OSH and environmental protection.
c) They grant the Portal power of attorney to issue VAT invoices and to receive complaints/mediate.
d) Confidentiality and non‑compete during the contract and 12 months after.
e) Obligation to join proceedings on the Portal’s side and cover costs in case of Client claims.
10. Final Provisions, Governing Law, Changes
a) Terms effective from 26 October 2025 and available at https://boberdober.pl/en/terms.html.
b) The Portal may amend Terms; changes effective upon publication; 14‑day notice for account holders.
c) Governing law: Polish Civil Code, Electronic Services Act, Consumer Rights Act and GDPR.
d) Competent court: for the registered office of BoberDober Sp. z o.o.
e) Client may use sandbox (demo mode) — payments are simulated and service is not performed.
11. Registration & Order Placement
Registration is performed via the Portal form with required personal data. Orders are placed via Portal forms, phone, e‑mail, Messenger or API. The Portal confirms order acceptance by SMS/e‑mail or via the Portal interface.
12. Service Area & Access
Services are provided within the service area defined on the Portal map. The Client must ensure access to the premises, running water and electricity, and provide correct address and contact details. Client’s absence at the agreed time may result in charging incurred costs.
13. Payment Methods & Refunds
Cash payments are made immediately before service start. Card payments via Przelewy24 are treated as prepayment. Refunds are possible only before the service begins. For recurring cycles (weekly/monthly) prepayment applies; in case of early cancellation, recalculation is made without discount.
14. Complaints & Evidence
Quality complaints are accepted within 12 hours after execution; property damage complaints — within 3 days (hidden defects — up to 7 days with causal proof). For easier handling, the Client may provide photo/video materials and circumstances description. Consideration time — up to 14 days.
15. Privacy & Cookies
Personal data is processed under GDPR and the Portal privacy policy: see Privacy Policy page. The Portal uses cookies (essential, functional, analytics, marketing and third‑party). Cookie settings are available in the browser; limiting cookies may affect certain site features.
